Each BSP project team will designate someone on their team to be a support representative for their collaborators.  This representative will be a liaison between the collaboration users and BSP Business Technology, BSP CMiC Training resources and the CMiC Support group. Please contact your BSP team support representative with any CMiC questions or concerns. If you do not know who your BSP support representative is, please contact your BSP Project Manager.

If you are having troubles with your username or password, please contact your BSP Project Manager.

— Who should I contact or what should I do to get a User Login for CMiC? You or your Manager should contact the VP of Finance/Accounting to be setup in CMiC with the correct security access and a User Login. Your User Login information will be sent to you via email from the CMiC system.

— Who should I contact or what should I do if I forgot my login password? Again, you or your Manager should contact the VP of Finance/Accounting to request your password to be reset. They will send an email providing you with a temporary password. After logging in with that password you can then change your password by clicking on your username in the top right hand corner of the screen and then clicking “change password” on the pop-up menu that appears after you click on your username.

— Who should I contact or what should I do if my project(s) is missing a contact or business partner? Contact your Project Assistant for your project and they can assign the business partner and contact you need added to your project. If it is a new business partner or a new contact that needs added to a current business partner, your Project Assistant will coordinate that with the Project Coordinator and/or Accounting.

— What is the process for setting up a New Job/Project in CMiC? As part of the CMiC Project Notification process, the Vice President of Operations (John Travassos) will send an email to the Project Coordinator and Mark Fletcher notifying them of the team and their assignments. The VP of Finance/Accounting will setup up the Project and Job and the Project Coordinator will assign the team and team roles to that Project and Job.

— Who should I contact regarding training on the system, whether it is as a refresher, as a whole or for a specific area(s)? If you think you would benefit from some refresher training on the use of CMiC in addition to the workflow documents and flowcharts provided to you in your CMiC User Manual, please contact the VP of Finance/Accounting. A training session will be coordinated by the VP of Finance/Accounting with himself and/or the appropriate CMiC super user(s).

— Who should I contact if I am unable to access or view a menu option? If you are unable see a menu option and believe it is necessary to perform your tasks for your Project Team, please contact the Project Coordinator who will then discuss it with the VP of Finance/Accounting to determine if a change in security access or role is required.

— Who should I contact about getting a new report or log that can be included in CMiC? If you have a request for a new report, a new log, an adjustment to a current report or current log, please contact the VP of Finance/Accounting. The VP of Finance/Accounting will get with you to put together a needs assessment, develop a plan and obtain a quote, if necessary. The VP of Finance/Accounting will then review all of this with the Vice President of Operations and CEO for final approval of plan.